Shipping
Order Processing Times
Big Dogs process orders 5 days a week from our east coast-based distribution facility. Your delivery address distance from our facility may impact shipping times. Weather, natural disasters and other uncontrollable events can interrupt FedEx, FedEx Smartpost or USPS transportation flow anywhere and with little warning. As interruptions occur, we will work with the carrier to make sure your order arrives as soon as it can safely be delivered.
Logistics networks nationwide including Fed Ex may experience package delays. Big Dogs cannot guarantee delivery by a specific date and we continue to work with our partners to deliver in a timely fashion. Please allow at least 3 business days to process graphic-related items.
For items printed to order will typically take an additional 2-3 business days to process before shipping.
Shipping Rates
| Destination |
Standard Shipping |
Expedited Shipping |
|
Lower 48 States Under $50 |
$10.00 | n/a |
|
Lower 48 States Over $50 |
Free | n/a |
| AK/HI Under $50 | n/a | $15.00 |
| AK/HI Over $50 | n/a | $10.00 |
| AK/HI Over $100 | n/a | Free |
| Puerto Rico (USPS) | $25.00 | n/a |
| Canada | $40.00 | n/a |
All quoted shipping estimates do not include Saturdays and Sundays.
Complimentary Shipping
For in-stock items shipping within the continental U.S. typically ship within 5 business days and will arrive in an additional 5-7 business days.
Printed to Order
For items printed to order will typically take an additional 2-3 business days to process before shipping.
Hawaii, Alaska, and Canada:
Hawaii & Alaska: We ship Monday through Friday to Hawaii (excluding national holidays). Unfortunately, we cannot deliver to P.O. Boxes.
Canada: All orders shipped internationally will include a shipping charge and can incur customs, duties, taxes and potential brokerage fees. These fees are the responsibility of the recipient; therefore, we ask that you be aware of these fees prior to submitting your order. For rate information, please see the chart above.
Lost, Damaged, or Stolen packages
Big Dogs adds optional delivery insurance through Route+ at the time of purchase which includes:
. 100% coverage of lost, stolen or damaged packages
. Effortless claims filing* through the Route App
. Basic claim resolutions within 24 hours of approval
. Customer service reps available 24/7
Please note: If you do not want delivery insurance simply remove the Route item from your order before completing the purchase. Big Dogs and its affiliates are not responsible for carrier delays, lost, stolen, or misdirected shipments when you opt-out of optional coverage. To file a claim using Route+ click here.