Returns
Starting A Return:
Before starting your return, please review our full return policy below. By using our online system, you acknowledge that you have read and agreed to the terms as outlined on this page.
To return a product to us, it is required that you first obtain a Return Merchandise Authorization (RMA) number. This helps ensure that we can process your return in a timely manner.
To return a product to us, it is required that you first obtain a Return Merchandise Authorization (RMA) number. This helps ensure that we can process your return in a timely manner.
- To start the Return Merchandise Authorization (RMA) process, please click here
Return Policy:
You can return unworn merchandise for up to 30 days from the date your package was delivered. All returns will be inspected to ensure the items are in unworn condition and with its original packaging intact. Items that do not pass inspection will be returned to you at your cost or forfeited if you choose not to have the items shipped back to you.
- There will be a $10.00 shipping charge deducted from your return once received.
- If you choose to return to our Big Dogs Store, there is no charge for your return.
- For all FINAL CLEARANCE merchandise, all sales are FINAL AND NON-RETURNABLE.
- Merchandise must be accompanied by original sales receipt and/or order confirmation email.
- All purchases will be credited to the original form of payment used. When returning a gift for refund, at this time, Big Dogs is only able to provide the refund directly to the purchaser of the gift.
- If you believe there is a defect with the merchandise or you received an item in error, please contact our Customer Service at 1-855-650-5436
- If you purchase included a special promotion or conjoined discounts that included multiple items returning items using will forfeit any discounts applied to the transaction. For all "buy one, get one" or "buy N get Y" promotions, if only one or part of the "buy one, get one" promotion is returned, the return will be rejected, no refund will be issued and the items will be sent back to you at your expense or forfeited if you choose not to have the items shipped back to you. Please make sure you return all items related to the "buy one, get one" promotion.