Ordering From WWW.BigDog.COM

We want ordering from Big Dog to be almost as fun as wearing our clothes! If at anytime you need any help please email us at internetcustomerservice@bigdogs.com or call us at (800) BIG-DOGS.

Q. How can I order from Big Dog Sportswear?

A. There are two easy ways to order products from Big Dog Sportswear:
Shop our website at www.bigdog.com or call us toll free (800) BIG-DOGS to place your order.

Q. How do I know that Big Dog received my online order?

A. After you click "PROCESS ORDER", you will receive a confirmation number with our thanks. If you do not receive a confirmation number and message, you will be presented with a screen that indicates the aspects of your order that need to be revised. When you have made the necessary revisions, click "PROCESS ORDER" again. If you still do not receive a confirmation or if you have additional questions, please contact us either by email at internetcustomerservice@bigdogs.comor call us at (800) BIG-DOGS Monday - Friday: 8am - 10pm ET, Saturday - Sunday: 10am - 6:30pm ET so that we can help you complete the order.

Q. What is the Big Dog return and exchange policy?

A. Our normal return policy for regular-priced items is 30 days for an exchange or refund. (Shipping, handling, and insurance are non-refundable.) However, all sales are final on clearance-priced merchandise.

To return or exchange an item or items, please visit our returns form.

Q. When does sales tax get charged?

A. State laws require us to collect sales tax from residents who live in states where we have retail stores and established offices.

Need more help?

For Inquiries about the status of an order, stock availability, or special questions regarding sizing & colors, Email us at internetcustomerservice@bigdogs.com or call toll-free (800) BIG-DOGS Monday - Friday: 8am - 10pm ET, Saturday - Sunday: 10am - 6:30pm ET.